At Kiva Systems, Mick Mountz’ goal is to alleviate one of the most complex, costly, relentlessly human-powered components of supply chain management - the process of getting a specific list of items off the shelf in a warehouse and into the truck that will deliver them to the customer. The ‘pick-pack-and-ship’ process has been streamlined over the years by more efficient warehouse design, conveyor belts and complex collection and distribution within the warehouse that reduces the time it takes for workers (pickers) to fill most orders. It has also been improved by technologies such as handheld computers that tell pickers which item they should get next, and on what shelf, as well as Radio Frequency Identification (RFID) tags that help locates unshelved and misplaced items. But…
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